Place2stay Privacy Policy — Protection of Users' Personal Information
This Privacy Policy explains how place2stay collects, uses, stores, and protects your personal information when you use our platform. We are committed to safeguarding the privacy of every Malaysian user who trusts our services.
Effective date: 1 January 2026. This Policy is governed by Malaysia's Personal Data Protection Act 2010 (PDPA).
What Information Do We Collect?
Place2stay collects personal information necessary to deliver platform services safely and effectively. The categories of information collected are as follows:
Account Registration Information
When you register an account, we collect your full name, email address, phone number, date of birth, and identification details required for identity verification purposes. This information is used to keep your account secure and to comply with legal requirements regarding minimum user age.
Device & Browser Information
We automatically collect technical information when you access the platform, including IP address, device type, operating system, browser type, screen resolution, and session data. This information helps us ensure the platform runs smoothly across different devices.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect the information necessary for FPX and DuitNow transactions. We do not directly store full card numbers or sensitive banking details — all payment processing is handled through certified payment service providers.
Platform Usage Data
We log usage activity such as games accessed, session times, betting history, and navigation patterns. This data is used to improve the user experience and detect any unusual activity.
Why Is This Information Needed?
Managing user accounts, processing financial transactions in MYR, providing access to games and services, and ensuring the platform runs smoothly across all devices including mobile.
Detecting and preventing fraudulent activity, money laundering, or unauthorised use. Identity verification helps us protect other users and maintain fairness across the platform.
Analysing usage patterns to improve the interface, introduce relevant new features, and ensure the experience for Malaysian users continues to be enhanced over time.
Complying with Malaysian legal requirements, including the Personal Data Protection Act 2010, anti-money laundering obligations, and any reporting requirements set by relevant authorities.
Cookies & Tracking Technologies
Place2stay uses cookies and similar tracking technologies to enhance platform functionality and your experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
- Preference Cookies: Saving your preferences such as display language and account settings, so you don't have to reconfigure them each time you access the platform.
- Analytics Cookies: Helps us understand how users interact with the platform — including the most visited pages, session duration, and common exit points. This data is used in aggregate form and does not contain any personally identifiable information.
You can manage cookie settings through your web browser. Please note that blocking all cookies may affect the functionality of certain parts of the place2stay platform.
Data Sharing & Your Rights as a User
Third-Party Data Sharing
Place2stay does not sell or rent users' personal information to third parties for marketing purposes. We only share information when necessary, and only in the following situations:
- Payment service providers (FPX, DuitNow) for processing transactions in MYR.
- Malaysian government authorities where required by law or court order.
- Technical service providers bound by strict confidentiality agreements to support platform operations.
All third parties that receive user information are required to uphold data protection standards equivalent to those in place2stay's policy.
Your Rights
As a place2stay user, you have the following rights regarding your personal information:
- Right of Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request corrections to any information that is inaccurate or incomplete.
- Right to Erasure: Request the deletion of your account and personal information, subject to applicable legal retention obligations.
- Right to Object: Object to the processing of your information for specific purposes that are not legally required.
To exercise any of these rights, contact us by email at [email protected].
Data Security, Retention Periods & Policy Changes
Security Measures
Place2stay employs a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These include data encryption in transit, strict access controls to internal systems, continuous monitoring for suspicious activity, and established incident response procedures. That said, no digital security system can guarantee absolute protection.
Data Retention Period
We retain your personal information for as long as necessary to provide our services and meet legal obligations. Financial transaction records are kept for the minimum period required under Malaysian law. When an account is closed, information that is no longer needed will be deleted or anonymised within a reasonable timeframe.
Changes to the Privacy Policy
Place2stay reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact the place2stay support team by email at [email protected]. You may also visit our FAQ for additional information, or reach us through the contact form available in your account.
Still Have Questions About Your Privacy?
Check our FAQ page or log in to manage your account and privacy settings directly.