Place2stay Responsible Gaming — User Health & Support Guide
We are committed to providing a safe and resilient gaming environment that lets you enjoy entertainment in a balanced way — without compromising your life or finances.
Information and support are provided through a professional, empathetic approach tailored for Malaysian users.
Our Commitment to Responsible Gaming
Place2stay puts user wellbeing first and is committed to providing a platform that supports self-control and risk awareness. We continuously work to promote healthy gaming habits and minimise the potential negative impact of excessive gambling.
We provide a range of tools and resources to help you manage your gaming habits responsibly and rationally — including session time and budget limits, self-exclusion options, and guidance on accessing professional support when needed.
Signs of Problematic Behaviour
Know the warning signs so you can take early steps to manage your gaming habits:
- Spending more time or money than intended chasing excitement or trying to recover losses.
- Feeling anxious, low, or irritable when attempting to stop or cut back on gaming.
- Borrowing money or using funds set aside for essential needs such as bills and food.
- Neglecting work, family, or other responsibilities in favour of gaming.
- Frequently lying to loved ones about gambling activities.
If you or someone you care about recognises any of these signs, we encourage you to reach out for appropriate support and counselling.
Self-Control Tools Available
We offer a range of self-control options to help users manage their gaming activity:
- Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit to keep your spending in check.
- Cooling-Off Period: Take a temporary break from gaming for a few days or longer to reflect on and reassess your habits.
- Self-Exclusion: Set a self-imposed access restriction for a chosen period to help you maintain a healthy balance in life.
All these self-control tools can be accessed and adjusted through your account profile or by contacting the place2stay customer support team.
Protection for Minors
Place2stay fully complies with Malaysian law prohibiting individuals under 18 from participating in online betting or gaming. During registration, we collect the necessary information to verify age and prevent access by minors.
We encourage parents and guardians to closely monitor online activity and use digital parental controls to ensure their children are not exposed to gambling-related risks.
Promoting Life Balance & Professional Support
Gaming should be a form of entertainment, not a source of stress or financial strain. We encourage you to strike a healthy balance between gaming and other areas of life — work, family, and other leisure activities.
If gaming is starting to affect you negatively, we encourage you to seek professional help through counselling and support services available in Malaysia. You can start with the national mental health portal or NGOs focused on responsible gambling.
At place2stay, we are committed to helping you access the resources and support you need to protect your mental health and wellbeing throughout your online gaming experience.
Want to Know More? Feel Free to Contact Us
Visit the FAQ, create an account, or log in to manage your gaming controls easily and securely.